Return Policy

Return requests must be made within 14 days of the date you receive your order. 

Free returns or exchanges are offered within the contiguous United States on all tote purchases, unless otherwise noted. 

This offer is valid for one return or exchange per order. If a second return or exchange is needed, the cost of shipping will be at the expense of the customer. 

We do not accept returns for items shipped outside of the United States. For questions about your international order, please contact us.

Surprise sale, select promotions and embossed items are considered final sale merchandise and cannot be returned or price adjusted. 


Returns should be mailed to:
Journacy C/O Returns
4471 Nicole Drive
Warehouse S
Lanham, MD 20706