We stand by the quality of our Journacy products by offering our standard and lifetime warranties. During the life of the warranty, all products will be replaced at no charge to you except for shipping, handling, and applicable taxes. We guarantee every item made by Journacy. No more, no less. We believe in our products and stand by the quality of workmanship, craftsmanship, and materials in each one.
Our Warranties Cover:
- Failure of workmanship and craftsmanship
- Failure of materials
- Production defects
Our Warranties Do Not Cover:
- To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
- Shipping costs for items returned outside of the USA
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that indicate use other than its intended purpose
- Products damaged by third-party shipping companies
- Third-party alterations made on products
- Products that have been soiled or contaminated, until they have been adequately cleaned
- On rare occasions, past abuse of our Return Policy
- Lost/Stolen products
- Our All Mighty Guarantee does not cover lost or stolen packs or pack components.
- Cosmetic Wear and Tear
- We do not cover any reasonable aging of your products that affect only the appearance and not the function of your product. Be proud of your bags natural weathering! Example: Issues such as frayed stitching are not covered.
Please note every item is subject to an evaluation by our Returns Team.__________________________
The standard warranty covers (1) year from the original date of purchase of the product subject to conditions contained above. This standard warranty will apply only to products purchased from www.journacy.com
The lifetime warranty covers (5) years from the original date of purchase of the product subject to conditions contained above. This warranty can be purchased via www.journacy.com will apply only to products purchased from www.journacy.com
Warranty Claims Process
Any warranty claims must be made by customer no later than sixty (60) calendar days after the expiration of the applicable Warranty Period. We may ask you to send us a photograph of your product to validate the claim and, in some cases, we may request that you return the product for inspection. www.journacy.com reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.
How long will it take?
Once your product has been received, the Returns Team will have (7) business days to evaluate the return under the provisions of the warranty. If your product does not qualify, you will be notified via email. If your product does qualify, you will be provided tracking information for your refurbished or replaced product.